People don't quit jobs, they quit managers

December 24, 2008

People don't quit jobs, they quit managers

Steven was an incredible account executive (he worked in sales). He was very effective at getting new business and as a result he built new accounts worth tens of millions of dollars each year. He was happy and his company loved him.

Then a new manager took over Steven's department. He shuffled things around and decided that each salesperson should be assigned a number of client's to work with. That's when things started going downhill for Steven.

Two large clients complained that Steven was too pushy, always trying to make a sale when all they wanted was simply someone to stay in touch with them, maintaining the relationship between the two companies.

So the manager fired Steven.

You see, Steven's talent was opening up new territories and getting new business. He wasn't a "building relationships" kind of guy. Steven now had a blemish on his perfect work history, he'd been fired. This was devastating for Steven and his self-esteem.

But using an application that focused on his talent he was able to turn his firing into a positive.

Steven realized his talent was in generating new business so he put together an application that focused on turning his firing into a positive and began to apply only to companies that wanted his talent. He even brought up why he was fired in interviews to demonstrate his talent for generating new business.

I could give you plenty more examples but you can see that something as straight forward as "sales" can be broken down into many different talents.

Some people are great at phone sales but lousy at face to face sales. Some people are incredible in nurturing existing customers while others are great at converting enquiries into sales

But put someone who loves face-to-face contact on the phones and not only will they perform more poorly compared to people that like phone sales, they will end up depressed and hating their job. A good manager understands all this.

The reason why Steven was so successful in the past was because his old manager let him generate the new business and assigned another salesman who liked building relationships to work with Steven's new customers. If Steven hadn't been fired he told me that he would have quit anyway. It was not the job he was going to quit, he just wanted to quit the new manager. After all, he'd been happy in this job for years.

It's worth taking some time out and thinking about your talent at work. What is it that you love doing at work and what do you hate? You may find that you hate everything about your work because you simply aren't using any of your talents there.

Could your current job be preventing you from getting more pay or your dream job?

One of our readers was a waitress who loved organizing functions but that was her manager's job. The problem was the manager wasn't very good at it and didn't like all the fussy details associated with weddings etc. So she asked him if she could take over that side of the restaurant's business.

The manager jumped at the chance to be relieved of what was a burden to him. As a result our reader received a bonus for all the weddings and functions she booked and loves this extra component of her job. A win-win situation for everyone.

More importantly, our reader has take her first step to becoming an event co-ordinator� her dream job.

Has this given you any ideas?

By the way� Steven found a new job in sales not long after he was fired. His new employer saw Steven's talent and the reason for his firing turned out to be a positive thing.


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